Privacy Policy

Last Updated: October 2023. **LOW TOP WAY LIMITED** (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our delivery services in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

We collect personal information that you voluntarily provide to us when you register on our platform, place an order, or contact us. This includes:

• Identifiers: Name, address, email address, and telephone number.
• Commercial Information: Purchase history, order preferences, and billing details (processed via PCI-compliant gateways).
• Geolocation Data: Real-time location data when using our tracking services to facilitate accurate delivery.
• Technical Data: IP address, browser type, and device information collected via cookies.

2. How We Use Your Information

We process your data based on several legal grounds: Performance of Contract (to deliver your food), Legal Obligation (tax and accounting), and Legitimate Interests (improving our logistics algorithms). Specifically, we use your data to:

• Execute delivery routing and logistics management.
• Process payments and prevent fraudulent transactions.
• Communicate service updates and marketing (where consented).
• Maintain health and safety standards by managing allergy profiles.

3. Data Retention and Security

We implement robust technical and organizational measures to protect your data. We retain personal information for as long as necessary to fulfill the purposes outlined, typically 6 years for financial records as per UK HMRC requirements. We do not sell your personal data to third parties.

4. Your Rights

Under UK GDPR, you have the right to access, rectify, or erase your data. You may also object to processing or request data portability. To exercise these rights, please contact our Data Protection Officer at info@thameswealth.sbs.